Test operation of the new EVN Customer Care application from June 15, 2026

With the spirit of "simpler, more convenient, focusing on customer satisfaction", Vietnam Electricity Group (EVN) and Power Corporations will officially put into trial operation the EVN Customer Care application used on smartphones from June 15, 2026. This is an important step in the process of digital transformation and improving the quality of customer care services in Vietnam's electricity industry.

Introducing the new EVN Customer Care application

The new EVN Customer Care application was developed with the goal of creating a multi-functional, convenient and modern interaction channel between electricity customers and the electricity industry. The application will be deployed on both of the most popular platforms today, iOS and Android, ensuring wide accessibility to all customers.

According to the plan, the new application will gradually replace the current customer care applications being operated by Electricity Corporations nationwide. However, during the testing phase, customers can still continue to use the Electric Power Corporations' current customer care applications to ensure continuity and stability in service.

Outstanding features of the new EVN Customer Care application

The new EVN Customer Care application is integrated with many superior features, meeting the diverse needs of customers:

• Pay electricity bills online:Allows customers to pay electricity bills quickly and conveniently through many digital payment methods.
• Electricity account management:Track electricity usage information, consumption history and bills in an intuitive interface.
• Report a problem:Customers can quickly report power outages and damage to electrical equipment and track processing progress.
• Online consultation:Channel connecting customers with a team of 24/7 support specialists.
• Power consumption warning:The system automatically sends warnings when there are unusual signs in electricity usage.
• Service information:Update new policies and regulations on electricity prices and promotional programs.

Benefits for customers

The implementation of the new EVN Customer Care application brings many practical benefits to electricity customers:

• Save time and costs by not needing to go directly to transaction points of the electricity industry.
• Increase transparency in electricity management and use.
• Enhance customer experience with a friendly, easy-to-use interface.
• Minimize errors in recording and processing information.
• Provide quick and timely support services.

Deployment schedule and conversion plan

The implementation process of the new EVN Customer Care application will take place in 3 main stages:

During the testing phase, EVN will collect customer feedback to continue improving the application before officially putting it into use. Customers can send comments via the feedback feature in the application or the hotline of the local Electricity Corporation.

Reaction from the market and experts

Information about testing the new EVN Customer Care application received great attention from the market and customer community. Many experts highly appreciate the digital transformation efforts of Vietnam's electricity industry, saying that this is a necessary step to improve service quality in the context of strong development of digital technology.

"Integrating digital technology into customer care service not only helps improve user experience but also contributes to optimizing management activities of the electricity industry," shared a technology expert at the Vietnam Digital Transformation Forum.

However, some experts also expressed concerns about ensuring customer information security in the digital environment. Responding to this issue, EVN representative affirmed that the new application was built with a multi-layer security system, complying with international standards on personal data protection.

Conclude

Testing the new EVN Customer Service application marks an important step forward in the digital transformation process of Vietnam's electricity industry. With superior features and customer experience focus, the application promises to bring positive changes in the way customers interact with the electricity industry.

The deployment of the new application not only demonstrates EVN's innovation spirit but also contributes to enhancing the position of Vietnam's electricity industry in the context of the 4.0 Industrial Revolution. Electricity customers across the country will soon experience more convenient, modern and effective services through the EVN Customer Care application.